Do you serve all of Santa Cruz County?

Yes. We are based in Watsonville and work throughout Santa Cruz County, including Aptos, Capitola, Soquel, Santa Cruz, Scotts Valley and Freedom, plus parts of North Monterey County.

Do you charge for estimates?

Estimates on scheduled work, replacements and remodels are free. For a diagnostic visit on an existing problem there is a trip and diagnostic fee, credited in full toward the repair if you approve the work that day.

Will I know the price before work starts?

Yes. You get a flat price in writing and you approve it before anything begins. No hourly meter, no surprises at the end.

Are you licensed and insured?

Yes. We carry both C-36 plumbing and C-54 tile classifications on our CSLB license. Bonded and insured. You can verify the license on the CSLB website.

Do you handle both the plumbing and the tile on a bathroom remodel?

Yes, and that is unusual. Most homeowners have to hire a plumber and a separate tile contractor. We hold both licenses, so the water lines, the shower pan, the waterproofing and the finished tile are all one person's responsibility.

Privacy Policy

Last Updated: October 2026

JPlumbing (“JPlumbing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit calljplumbing.com, fill out a form, use our chat widget, call or text us, or hire us for service (together, our “Services”), and how we use and protect that information. By using our Services, you agree to this Privacy Policy. This policy works together with our Terms of Service.

1Information We Collect

Information you give us. When you request a quote, book service, use our chat widget, call, text, or email us, we may collect:

Your name, phone number, and email address;
Your service address and property details;
A description of your plumbing or remodeling needs, and any photos you send us;
Appointment preferences and communication history with us; and
Payment and billing details needed to complete a transaction. Card payments are handled by our payment processor, and we do not store full card numbers.

Information collected automatically. When you visit our website, we and our service providers may automatically collect basic technical information such as your IP address, browser and device type, pages viewed, time spent on pages, and the website or ad that referred you. This is collected through cookies, pixels, and similar technologies.

Information from others. We may receive information about you from review platforms, online directories, or advertising platforms when you interact with our listings or ads, or from someone who refers you to us.

2How We Use Your Information

We use your information to:

Respond to your questions and requests for quotes or estimates;
Schedule, confirm, and remind you about appointments;
Perform the plumbing and remodeling services you request;
Send invoices, process payments, and keep business and tax records;
Follow up after service, including asking for feedback or a review;
Send occasional offers or updates, if you have agreed to receive them;
Improve our website, services, and advertising; and
Prevent fraud, protect our business, and comply with the law.

3SMS / Text Messaging

If you opt in to receive text messages from JPlumbing, we collect your mobile phone number and record your consent. We use your number only to send the messages you agreed to receive, such as replies to your inquiry, appointment confirmations and reminders, estimate follow-ups, job updates, review requests, customer care, and, if you separately agreed, occasional promotional offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of the text message services that help us deliver messages to you. All other sharing categories described in this policy exclude text messaging originator opt-in data and consent.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our Terms of Service for full text messaging terms.

4How We Share Your Information

We do not sell your personal information. We only share it in these limited situations:

Service providers. Companies that help us run our business, such as our website and CRM platform, scheduling and messaging tools, payment processors, email providers, and accounting software. They may only use your information to provide services to us.
Getting your job done. When necessary to complete your project, such as sharing a service address with a supplier for delivery, or providing required information to a city or county for permits and inspections.
Legal reasons. When required by law, court order, or government request, or when needed to protect the rights, property, or safety of JPlumbing, our customers, or others.
Business transfer. If JPlumbing is sold, merged, or reorganized, customer information may be transferred as part of that transaction, subject to this Privacy Policy.
With your permission. In any other situation where you have given us consent.

None of the above includes sharing your mobile number or text messaging opt-in data and consent for third-party marketing, as described in Section 3.

5Cookies, Analytics, and Advertising

Our website uses cookies and similar tools from providers such as Google and Meta to understand how visitors use the site, measure the results of our advertising, and show our ads to people who may need plumbing services. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended. You can also manage ad preferences through your Google and Meta account settings. Our website does not currently respond to browser “Do Not Track” signals.

6How Long We Keep Your Information

We keep your information only as long as reasonably needed for the purposes described in this policy, including providing service, honoring warranties, and meeting legal, tax, licensing, and recordkeeping requirements. When it is no longer needed, we delete it or make it anonymous.

7How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, and we limit access to people and providers who need it to serve you. No website, transmission, or storage system is 100% secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us right away.

8Your Choices and Rights

Text messages: Reply STOP to any message to stop receiving texts.
Emails: Use the unsubscribe link in any marketing email, or contact us.
Access, correction, and deletion: You may ask us what personal information we have about you, ask us to correct it, or ask us to delete it. We may need to keep some information to complete a job in progress, honor a warranty, or meet legal and recordkeeping requirements.
California residents: Depending on the circumstances, California law may give you additional rights regarding your personal information, including the right to know what we collect, to request deletion or correction, and to not be discriminated against for exercising your rights. We do not sell personal information.

To make a request, contact us using the details below. We may ask you to verify your identity before we respond.

9Children's Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10Links to Other Websites

Our website may link to other websites and services, such as Google, Facebook, Instagram, Yelp, or payment pages. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing information with them.

11Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last Updated” date above. Your continued use of our Services after changes are posted means you accept the updated policy.

12Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

JPlumbing

Watsonville, CA

CSLB License #1062904

Phone: (831) 706-8836

Email: jplumbingsantacruz@gmail.com

Website: calljplumbing.com